Klasha was founded in 2018 in Lagos, Nigeria by a team of ex-Amazon, Shopify, Net-a-Porter and ASOS employees. It was founded to make consumer goods online more accessible to customers across Africa. At Klasha, we believe that consumers in Africa should have the same frictionless access to the goods they want regardless of their geographic location. So, we’ve built a couple of cool products to facilitate this.
Head of Operations/COO
- Job Type Full-Time, Remote
- Qualification BA/BSc/HND
- Experience 5 years
- Location Lagos
- Job Field Administration / Secretarial
About the Role
As the Business Operations Lead at Klasha, you will be a driving force behind our daily operations, ensuring they run smoothly and efficiently. This role is dynamic and multifaceted, requiring a proactive approach to foster positive change across the organisation. You’ll have the unique opportunity to take ownership of various aspects, wear multiple hats, and embrace a bias toward action, all while working on long-term strategic initiatives and immediate operational enhancements. You will most likely exhibit the ability to be a natural influencer and dot connector, capable of untangling and simplifying complex matters into actionable and defensible actions.
Key Responsibilities:
- Process ownership: Take charge of end-to-end process ownership, ensuring operational efficiency and effectiveness across various departments and functions across the business.
- Function building: Establish and lead new functions within the organisation, fostering cross-functional collaboration and driving continuous improvement.
- New territory opening: Strategically identify and assess opportunities for expanding into new territories, overseeing market entry strategies, and executing expansion efforts.
- Partnerships: Cultivate strategic partnerships and alliances to support Klasha’s growth and market penetration.
- Investor-facing elements: Act as a key point of contact for investors and lawyers, providing them with insightful operational updates and information.
- Operationalisation and automation: Lead initiatives to operationalise and automate workflows, reducing manual effort and enhancing productivity.
- OKR and KPI cascading: Develop and implement an OKR framework and ensure it is cascaded throughout the organisation, setting clear objectives and key results for each team and individual.
- Robust reporting: Build robust reporting processes, leveraging data analytics tools and methodologies, to provide real-time insights into team performance and KPI tracking.
- Strategic planning: Contribute to the development of strategic plans and objectives, aligning them with the company’s mission and vision.
- Cross-functional collaboration: Collaborate closely with cross-functional teams, including product development, sales, marketing, and customer success, to identify operational needs and opportunities for improvement.
- Data analysis: Utilise data analysis techniques to extract insights, identify areas for enhancement, and make data-driven decisions.
- Team leadership: Build and lead a high-performing operations team, providing guidance, mentorship, and training to team members.
- Budgeting and finance: Looking at the company’s P&L alongside the finance and c-suite, optimising opex, making recommendations where needed and analysis MoM spend to optimise for growth.
- Stakeholder management: Act as the point of contact for banks, lawyers and government bodies and set up strategic partnerships with these bodies as required.
- Reconciliation and payment operations: lead a team tasked with reconciling, implement processes
Reportees:
- Reconciliation and payment operations team
- Talent team
- Customer care team
- Legal and compliance team
Qualifications:
- 5+ years of experience in a senior operations leadership role, preferably within the technology or fintech industry.
- Proven track record of successfully building and scaling operations, including process optimisation and automation.
- Strong analytical skills, with the ability to process complex data and draw meaningful conclusions.
- Exceptional leadership and team management capabilities.
- Outstanding communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
- Strategic mindset, with the ability to align operational efforts with broader organisational goals.
- Bachelor’s degree in a relevant field; advanced degree preferred.
- Must be an excel and metabase whiz